The app opens and you have already entered the SMS code, but the check-in button for the selected gym is unavailable. In the Brazilian version of TotalPass, check which step has been completed. Entering the code confirms access to the specified phone at the time of verification. The employee’s eligibility for the corporate programme, the status of the plan and entry to the gym are checked separately.
Before the first visit, it is convenient to pass this path in the opposite order. To enter the club, you will need a room available according to your plan and an appropriate way of check-in. To see the conditions of your plan, you need access to an account. If the profile is still set up, the application screen will indicate where you stopped: on your phone, employee data or company approval.
What to know first
- For the first registration in the Brazilian application, prepare your CPF, work mail, employer data and mobile phone to which you can receive SMS.
- In the Brazilian terms of entry described, CPF and password are used. When waiting for approval, first check the contact with the employer.
- If the check-in is not available, start with the plan and room cards. To check the visit with geolocation, a phone will be needed next to the club.
What to check before going to the hall
In Brazil, TotalPass works as a corporate program. The company concludes a contract, the employee forms a profile in the application and then chooses a plan. For example, if you have found a room on the map and are going there after work, open the card in your account and check its availability according to the current schedule. This is easier to do in advance as long as there is time to deal with the status of the profile.
The inscription “Check-in indisponible” indicates the availability of a visit mark. Among the reasons in the TotalPass check listed the unselected plan, the suspended plan, the unfinished payment and already used on that day. See which of these reasons can be checked right now. If there is no plan in the app, start with the plan section. If the hall and plan are available, open the description of the visit procedure for this club.
Save for yourself the name of the club and the formulation on the screen. If you have to ask for help, these two details will clarify what visit is talking about, even when similar names are shown in the neighboring halls.
TotalPass: Tenha access as best academias near you ↗Does your company offer TotalPass? Cadastre-se and take advantage of me! ↗How to check in? ↗Why is my check-in unavailable? ↗
How to check in at entrance
To check-in with the geolocation, TotalPass asks you to get closer to the chosen hall and allow the application to access the exact location. After sending the note, contact the registration station. If the club search shows several network branches, check the address of the one you are. This is more useful than trying to complete a note from home or from another branch.
For Smart Fit participants, the TotalPass reference describes a separate procedure. Check it before the visit: for this case, the CPF input on the terminal and the fingerprint passage are indicated. If the table suggests to clarify the terms, show access details in the application and name a branch. Keep the password from your account and the one-time code to register for this conversation with you.
If you come together with a dependent program member, each opens his own profile. The correspondence for dependent participants provides their own entrance and their own check-in on their phone. Before joint training it is convenient to make sure in advance that both can open the application and find the right room.
How to check in? ↗Should my dependent use the same check-in that o mine? ↗
Registration of employees and telephone confirmation
Open the Brazilian TotalPass app and select “Cadastre-se”. To register, prepare your own CPF, work email and the name of your company. If there are several organizations in a group with similar names, check in the staff section which of them is connected to the program. It is ⁇ important to match this if the corporate address belongs to one organization, and in the list you have found several familiar names at once.
When adding a mobile number, the instructions of TotalPass provide SMS with verification code. Turn the numbers and enter the received code in an open form. Then look at the next screen. If the company has chosen to check employee applications, the program manager must approve the application through the Portal RH.
If the app shows a waiting for approval, enter the date of registration. The Brazilian report proposes to clarify the status of the staff department if the decision has never appeared within 48 hours. In the address, name this screen and indicate on which day you have sent the application. With these details it is easier to understand what stage to look for the profile, especially if your first working day and registration date came for different weeks.
Does your company offer TotalPass? Cadastre-se and take advantage of me! ↗How do I get to cadastrar? ↗How is it done or cadastro do collaborador? ↗Cadastre-se pelo application by TotalPass ↗
SMS with TotalPass code is delayed
Start with the screen that awaits the code. Check the number numbers and the country code selected if the form shows it. On the phone with two SIM cards, check which line the text should come. Look at the filtering folder if it is available, and check whether this line receives ordinary SMS. This test will help separate the general communication problem from the delay of a particular message.
If the form shows waiting before re-send, wait until the re-send is available. When messages are multiple, compare them with the time of requests and tips on the current screen. The period of action and the permissible repeat look at in the form itself. When the screen is closed, first open the app and check what stage it shows now.
If the expectation remains, write to the official support. Show that the code was requested when adding a mobile number, provide time with the timetable and the exact error formulation. These information will also apply when the message has arrived, but the form has rejected it. Enter the single code only in an open form. On the screenshot to contact, close the code, password and full number.
How do I get to cadastrar? ↗How does service work for collaborators? ↗
CPF access and access restore
In the Brazilian TotalPass conditions for login are indicated CPF and password. If CPF is already registered, first try to open an existing account. For TP Lite there is a separate official example. The owner of the previous profile is offered to enter with his CPF and old password, and if necessary use the "Esqueci a senha" point. The channel to get further instructions check with what will offer the form for your account.
When changing the phone, check with your contact details until you still have an account open. The TotalPass Privacy Notice relates the phone to the registration data. If you need to clarify how to replace the old number or restore access to the profile where it is specified, the application has the way "Minha conta > Fale conosco". When you can't log in, use the official form on the site.
In the contact, specify separately whether you can now log in with CPF and password and whether the indicated mobile number is available when registering. For example, when replacing a SIM card with an old number, first check if it receives messages. If the number has actually changed, specify the procedure for updating the contact for the existing profile. When changing the employer, learn from the new staff department if the program is connected and under what name the company is displayed.
Termos e condiciones de uso para utilização ⁇ TotalPass ↗Aviso de Privacidade da TotalPass ↗How does service work for collaborators? ↗How do I make my cadastro no TP Lite? ↗
What number to leave for the account
For the corporate profile, select the number to which you can return after registration. Imagine that a few months later you changed your phone and the app or support needed to get your contact details. If the mobile line is still available to you, it’s easier to check that the saved number is up-to-date and continue the call through the official channel.
The compatibility of temporary and virtual numbers with TotalPass registration in the Brazilian certificate is not confirmed. The receipt of one message shows that the reception channel was available at that time. The identity of the employee, his contact with the employer and long-term control of the number require separate confirmations. If you are setting up a program through the company, keep your own data and use the permanent contact available to you.
Before any temporary use, check the rules of the required service and time of access to the number. The fact that you can receive a message on it today is little helpful in recovering the profile after months. If you lose the old line, go out of the recovery options that the app now shows.
Aviso de Privacidade da TotalPass ↗How do I get to cadastrar? ↗How is it done or cadastro do collaborador? ↗How does service work for collaborators? ↗Official terms of verifyhub remuneration ↗
What does TotalPass position mean in verifyhub?
In the verifyhub guide, TotalPass is indicated under the code “auc”. This entry helps to find a category, after which you need to match the country, availability of the offer and preserved conditions for a specific activation. The delivery of the message also depends on TotalPass’ decision to send it to the specified number. The check on the employer side is carried out in the corporate program itself.
If the permitted transaction uses a temporary SMS receipt, the remaining time is viewed on the timer of the already issued session. The duration depends on the operator and the activation itself. If you are delayed, check the selected category, country and state of the session. To contact verifyhub, the activation ID and request time will be suitable. If there is a profile or plan question in the TotalPass app, please address it to TotalPass support.
The amount in the verifyhub offer means a conditional reward. In the new activation, the basis for customer billing serves as the first preserved appropriate standard code. If there is another code in the same session, the customer billing remains one. The amount may be in the period of retention of the funds of the operator. You can apply for a withdrawal from the available balance sheet, and for the amount in the retention period you need to wait for the date of availability.
Official Public Guide to SMScash ↗Official terms of verifyhub remuneration ↗
Questions and answers
The TotalPass code is accepted and the registration is still waiting for a solution. Where to contact?
If the screen shows the employer’s approval, verify status with the staff section. The Brazilian report recommends to contact HR if the solution has not appeared within 48 hours.
How do I get to cadastrar? ↗How is it done or cadastro do collaborador? ↗
Can I log in to the Brazilian TotalPass only with a phone number?
In Brazilian terms, the entrance is described with CPF and password. SMS in the employee instructions is used when adding a mobile number during registration. Check the available recovery options in your profile form.
Termos e condiciones de uso para utilização ⁇ TotalPass ↗How do I get to cadastrar? ↗
What to do with the old number in the TotalPass profile?
If you are still in the app, contact "Minha conta > Fale conosco". When closed access, use the official form on the site. Describe the current screen and the possibility of logging with CPF so that support can clarify the order for your profile.
Termos e condiciones de uso para utilização ⁇ TotalPass ↗How does service work for collaborators? ↗
Can I use one check-in for two?
The dependent participant enters his account and confirms the visit with his phone. Before joint visit, check access to both accounts.
How can I tell whether an SMS will qualify for a reward in verifyhub?
Scan the terms of offer before the operation begins. For the new activation, the first preserved appropriate standard code is taken into account. The repeated message in the same session gives information about delivery, and the amount of customer charge from it does not increase.
Before you go out, open your profile and room card. If the application has stopped before, start with the screen that is now open. The check of the number, the decision of the staff department and the admission to the stand leads to one training, but each step has its result.
Official materials
Sources for verifying information and studying the service's terms on your own.
- TotalPass: Tenha access as best academias near you ↗
- Termos e condiciones de uso para utilização ⁇ TotalPass ↗
- Aviso de Privacidade da TotalPass ↗
- Does your company offer TotalPass? Cadastre-se and take advantage of me! ↗
- How do I get to cadastrar? ↗
- How is it done or cadastro do collaborador? ↗
- How to check in? ↗
- Why is my check-in unavailable? ↗
- How does service work for collaborators? ↗
- Should my dependent use the same check-in that o mine? ↗
- How do I make my cadastro no TP Lite? ↗
- Cadastre-se pelo application by TotalPass ↗
- Official Public Guide to SMScash ↗
- Official terms of verifyhub remuneration ↗